Author Topic: [astraweb] Unable to connect -- connection time outs  (Read 6256 times)

Offline Hecks

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Re: [astraweb] Unable to connect -- connection time outs
« Reply #15 on: August 03, 2009, 05:39:45 PM »
Well, to be precise, only temporarily:

Quote
We have temporarily rerouted Kabel Deutschland users. You should be able to connect to our EU farm again. For those still having issues, please continue to contact Kabel Deutschland customer support.

Offline nO_oB

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Re: [astraweb] Unable to connect -- connection time outs
« Reply #16 on: August 03, 2009, 07:52:53 PM »
Well, to be precise, only temporarily:

We have temporarily rerouted Kabel Deutschland users. You should be able to connect to our EU farm again. For those still having issues, please continue to contact Kabel Deutschland customer support.

Well, that is what I call support.

Offline MacG

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Re: [astraweb] Unable to connect -- connection time outs
« Reply #17 on: August 04, 2009, 08:45:44 PM »
Now the waiting game...

Deutsch:
Sehr geehrter Herr, vielen Dank für Ihre Anfrage. Wir haben Ihre Nachricht an die zuständige technische Abteilung weitergeleitet. Sobald uns eine Antwort vorliegt werden wir Sie umgehend informieren. Bis dahin bitten wir Sie um etwas Geduld. Vielen Dank für Ihr Verständnis. Haben Sie Fragen oder Anregungen? Wir sind selbstverständlich gerne für Sie da! Sie erreichen uns von Montag bis Freitag 7:30 Uhr bis 22:00 Uhr und Samstag 7:30 Uhr bis 18:00 Uhr unter unserer Service-Nummer.

Mit freundlichen Grüßen

Ihr Kabel Deutschland Service-Team

Kabel Deutschland Vertrieb und Service GmbH & Co. KG

English:
   
Dear Lord, thank you for your inquiry. We have forwarded your message to the relevant technical department. Once we have an answer, we will inform you immediately. Until then we will ask you to be patient. Thank you for your understanding. Do you have any questions or suggestions? We are obviously happy to help you! You can reach us from Monday to Friday 7:30 to 22:00 and Saturday 7:30 to 18:00 under our service number.

Yours sincerely,

Your Cable Service Team Germany

Kabel Deutschland Sales and Service GmbH & Co. KG
« Last Edit: August 04, 2009, 08:56:09 PM by MacG »

Offline MacG

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Re: [astraweb] Unable to connect -- connection time outs
« Reply #18 on: August 05, 2009, 02:24:10 PM »
Quote
Kabel Deutschland Issues *Resolved
Posted By: Alex On: 01 Aug 2009 5:30 AM
Details Resolved

*** Resolved:
We have temporarily rerouted Kabel Deutschland users.
You should be able to connect to our EU farm again.
For those still having issues, please continue to contact
Kabel Deutschland customer support.

Offline Hecks

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Re: [astraweb] Unable to connect -- connection time outs
« Reply #19 on: August 05, 2009, 07:28:48 PM »
And again, the operative word is "temporarily" ... don't let your ISP off the hook.